Returns & Exchanges
At The Hamper Emporium, we take pride in the quality of our luxury gift hampers and want you to be completely satisfied with your purchase. If your order arrives damaged or contains errors, our dedicated support team is here to ensure a swift resolution through a replacement or refund.
Contact Support
Notify our customer service team within 48 hours of delivery if there are any issues with your hamper, providing your order number and photos of the concern.
Return Authorization
Once your claim is reviewed, we will provide you with a Return Merchandise Authorization (RMA) and a prepaid shipping label if the item is deemed faulty or damaged.
Package Your Item
Securely repack the hamper in its original outer shipping carton to prevent any further damage during the transit back to our warehouse.
Process & Refund
After receiving and inspecting the returned goods, we will process your refund to the original payment method or dispatch a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing